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The North West based Service Desk team deliver effortless and efficient experience to Allstate's customers, agencies and employees. The team accomplish this by collaborating and embracing agility to transform process, design innovative solutions and prepare our company for the future.

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Employees in the North West operate within a Continuous Improvement (CI) management system, enabling them to lead and contribute to their fullest potential, connecting strategy, goals and meaningful purpose, discovering better ways of working and delivering value efficiency to the customer. CI also supports employee development and is providing service desk support analysts and their peers with invaluable problem-solving skills.

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Allstate's People Engagement vision is to create meaningful work experiences and a culture that enables all to optimise performance. The team boasts a high talent mobility rate, achieved through internal promotions, rotational assignments and lateral moves, allowing employees to move throughout the organisation.